Privacy Policy

This policy explains what Tubie Nation collects when you order from us, create an account, subscribe to updates or get in touch, what we do with it, and the choices you have. It covers this website and the messages we send you.

What we collect

• Contact details you give us: your name, email address, postal address and phone number.
• Order details: what you bought, when, and the delivery or collection arrangements.
• Account details, if you create one, including your saved addresses and order history.
• Messages you send us, and our replies.
• Basic technical information your browser sends, such as your device type and pages viewed, which we use to keep the site working and improve it.

We do not see or store your full card number. Card payments are handled by our payment processor, which is certified to handle card data; we receive only a confirmation and the last few digits.

How we use it

• To take, fulfil and support your orders.
• To send transactional messages: confirmations, delivery or collection updates, and replies to your questions.
• To send marketing messages, but only if you asked for them, and you can stop at any time.
• To keep proper business records, including for tax and accounting.
• To detect and prevent fraud, and to keep the site secure.

We do not sell your personal information, and we do not share it for anyone else's advertising.

Who else sees your information

Only the suppliers who help us run the shop, and only what they need to do their job. Each is bound to protect it and to use it for nothing else. These are:

• Our payment processor, to take payment.
• Our hosting and infrastructure providers, to run this website and store our data.
• Our email provider, to send order and account messages.
• Our delivery partners, where an order is shipped to you.
• Our analytics provider, where enabled, to understand how the site is used.

We may also disclose information where the law requires it, or to establish or defend legal claims.

How long we keep it

Order records are kept for as long as tax and accounting rules require. Account details are kept until you ask us to close your account. Marketing contact details are kept until you unsubscribe.

Your choices

• Unsubscribe from marketing at any time, using the link in any marketing message.
• Ask us for a copy of the information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, where we are not required to keep it.
• Ask us to stop using it for a particular purpose.

To do any of these, email us at the address on our contact page. We will not treat you differently for asking.

Children

This shop is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

If we change this policy we will update the date at the top of this page. Significant changes will be brought to your attention.

Contact us

Email the address on our contact page, or write to us at the address on our contact page.